We want you to love your C O V E items, therefore full-priced merchandise ordered online can be returned for a full refund or exchange within 14 days of receiving your order.
Full refunds will be returned to the original method of payment. Orders paid for using split payment between C O V E gift cards and bank cards will be returned to the gift card first, and any remaining balance will be returned to the bank card used.
Not eligible for return or exchange: all sale items listed in our Sale category, underwear/intimates and sale items purchased at an additional sale-on-sale discount. These items are FINAL SALE.
Items purchased at a discount as part of HOLIDAY PROMOS, BLACK FRIDAY, BLACK FRIDAY EARLY ACCESS, CYBER MONDAY, and any FLASH SALES are eligible for Store Credit only. Your store credit is digital and never expires.
Items must be returned in original, unwashed and unused condition with all C O V E tags still attached. Swimwear products must come back with tags and sanitary liner intact.
If we receive a returned item that has been damaged, worn, soiled, altered, laundered or is missing the tags then no refund will be issued. The item will be returned to you and you will be charged for the return shipment and will forfeit all claims.
Follow the instructions below for return options:
If you would like us to send you a pre-paid return label, please click here to complete that process. Your return must be post-marked within our 14 day return window, otherwise your order will be sent back to you. Please note a flat rate of $8 will be deducted from your return should you choose this option.
If you would like to return your order using your own carrier options, please email us at orders@coveclothing.com within 5 days of receiving your order to let us know what items you’re sending back. Your return must be post-marked within our 14 day return window, otherwise your order will be sent back to you.
If you would like to return your online order in-store, please bring your item/s to our store on South Congress within 14 days of receiving your order. A sales associate will be happy to process your return at the register.
Original shipping fees are non-refundable.
We are not responsible for lost or stolen packages. Please have your orders delivered to safe, reliable addresses.
In-Store Return Policy:
Online purchases and in-store return policies differ from one another. For items purchased at our South Congress Ave. store, the following policy applies:
We do not offer full refunds for in-store purchases.
Only store credit is issued for in-store purchases.
Items in original and unused conditions with all tags attached accompanied by the receipt may be returned for store credit or exchange within 14 days of purchase.
Returns that are damaged or soiled will not be accepted.
All sale items, swimwear and intimates are final sale.
Cancellation Policy:
Once an order is placed it cannot be cancelled. Please be a mindful shopper.
Shipping:
We ship via UPS.
All orders placed before 12pm CST Monday through Friday are processed and shipped within three business days of your order date.
Methods and Prices:
Standard Shipping for orders over $75 --> Free
Standard Shipping for orders under $75 --> $10 flat rate
Oversized Shipping --> Additional $20-$50 depending on location
We do not currently offer International Shipping.
Estimated delivery times for all shipping is 3-7 business days.
Privacy Policy:
What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Consent:
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason (like marketing), we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If you change your mind after you opt in, you may withdraw your consent for us to contact you for the continued collection, use, or disclosure of your information at anytime, by contacting us at info@coveclothing.com or writing us at: Cove, 1318 South Congress ave, Austin, TX, 78704, United States.
Disclosure:
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Shopify:
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
Third-Party Services:
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
For example, if you are located in Canada, and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Security:
To protect your personal information, we take reasonable precautions and follow industry-best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted practices.
Online Return Policy:
We want you to love your C O V E items, therefore full-priced merchandise ordered online can be returned for a full refund or exchange within 14 days of receiving your order.
Full refunds will be returned to the original method of payment. Orders paid for using split payment between C O V E gift cards and bank cards will be returned to the gift card first, and any remaining balance will be returned to the bank card used.
Not eligible for return or exchange: all sale items listed in our Sale category, underwear/intimates and sale items purchased at an additional sale-on-sale discount. These items are FINAL SALE.
Items purchased at a discount as part of HOLIDAY PROMOS, BLACK FRIDAY, BLACK FRIDAY EARLY ACCESS, CYBER MONDAY, and any FLASH SALES are eligible for Store Credit only. Your store credit is digital and never expires.
Items must be returned in original, unwashed and unused condition with all C O V E tags still attached. Swimwear products must come back with tags and sanitary liner intact.
If we receive a returned item that has been damaged, worn, soiled, altered, laundered or is missing the tags then no refund will be issued. The item will be returned to you and you will be charged for the return shipment and will forfeit all claims.
Follow the instructions below for return options:
If you would like us to send you a pre-paid return label, please click here to complete that process. Your return must be post-marked within our 14 day return window, otherwise your order will be sent back to you. Please note a flat rate of $8 will be deducted from your return should you choose this option.
If you would like to return your order using your own carrier options, please email us at orders@coveclothing.com within 5 days of receiving your order to let us know what items you’re sending back. Your return must be post-marked within our 14 day return window, otherwise your order will be sent back to you.
If you would like to return your online order in-store, please bring your item/s to our store on South Congress within 14 days of receiving your order. A sales associate will be happy to process your return at the register.
Original shipping fees are non-refundable.
We are not responsible for lost or stolen packages. Please have your orders delivered to safe, reliable addresses.
In-Store Return Policy:
Online purchases and in-store return policies differ from one another. For items purchased at our South Congress Ave. store, the following policy applies:
We do not offer full refunds for in-store purchases.
Only store credit is issued for in-store purchases.
Items in original and unused conditions with all tags attached accompanied by the receipt may be returned for store credit or exchange within 14 days of purchase.
Returns that are damaged or soiled will not be accepted.
All sale items, swimwear and intimates are final sale.
Cancellation Policy:
Once an order is placed it cannot be cancelled. Please be a mindful shopper.
Shipping:
We ship via UPS.
All orders placed before 12pm CST Monday through Friday are processed and shipped within three business days of your order date.
Methods and Prices:
Standard Shipping for orders over $75 --> Free
Standard Shipping for orders under $75 --> $10 flat rate
Oversized Shipping --> Additional $20-$50 depending on location
We do not currently offer International Shipping.
Estimated delivery times for all shipping is 3-7 business days.
Privacy Policy:
What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Consent:
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason (like marketing), we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If you change your mind after you opt in, you may withdraw your consent for us to contact you for the continued collection, use, or disclosure of your information at anytime, by contacting us at info@coveclothing.com or writing us at: Cove, 1318 South Congress ave, Austin, TX, 78704, United States.
Disclosure:
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Shopify:
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
Third-Party Services:
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
For example, if you are located in Canada, and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Security:
To protect your personal information, we take reasonable precautions and follow industry-best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted practices.